Privacy Policy
This Privacy Policy explains how Harris & Fletcher (“H&F”, “we”, “our”, “us”) collects, uses, and protects your personal information when you use our website, make a purchase, or interact with our services.
By visiting our website or purchasing from us, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our site.
1. Information We Collect
We may collect the following information:
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Personal Identifiable Information (PII): Name, email address, phone number, billing and delivery address, payment details.
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Account details: Login credentials (if you create an account).
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Technical data: IP address, browser type, operating system.
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Purchase information: Order history, payment status, returns/refunds.
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Marketing preferences: Email/SMS consent status.
We do not collect or store sensitive payment details directly. All payments are processed securely through third-party providers.
2. How We Use Your Information
We use your information to:
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Process and fulfil your orders (payments, delivery, returns).
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Respond to your customer service enquiries.
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Prevent fraud and protect our business.
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Improve and personalize your shopping experience.
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Send marketing communications only if you consent.
We will never sell or rent your personal information to third parties for marketing purposes.
3. Sharing of Personal Data
We only share your information where necessary:
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Payment providers (e.g. Shopify Payments, Klarna, PayPal) for order processing.
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Logistics partners (couriers, warehouses) for delivery.
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Service providers (IT support, analytics, marketing tools) to operate our site.
We may also disclose data:
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To comply with UK law or legal obligations.
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To protect our rights, property, or safety.
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In the event of a sale, merger, or acquisition of H&F.
If data is transferred outside the UK/EEA, we ensure it is protected under equivalent safeguards (UK GDPR standard contractual clauses).
4. Cookies
Our site uses cookies to improve your browsing experience and collect analytics. Cookies may store session information (cart contents, login status, referrer). You may disable cookies via your browser, but this may limit functionality.
5. Security
We apply strict security standards, including SSL encryption, AES-256 storage, and PCI DSS compliance for payments. While no system is 100% secure, we take all reasonable steps to protect your data from loss, misuse, or unauthorised access.
6. Data Retention
We retain personal data only as long as necessary:
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Order records: up to 6 years (for legal/tax purposes).
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Marketing consent: until you unsubscribe.
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Technical logs: short-term for security monitoring.
7. Age of Consent
By using this site, you confirm that you are at least 18 years of age, or have parental/guardian consent to use this site.
8. Your Rights
Under UK GDPR you have the right to:
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Access, correct, or delete your personal data.
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Withdraw consent for marketing at any time.
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Request data portability or restriction of processing.
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File a complaint with the ICO (Information Commissioner’s Office) if you believe your rights have been infringed.
Requests can be made by contacting info@harrisandfletcher.com.
9. Changes to this Policy
We may update this Privacy Policy periodically. Updates will take effect immediately once posted. Significant changes will be notified on our website.
10. Contact Us
For all privacy-related queries, data access requests, or complaints, please contact our Data Protection Officer: